Update – May 27, 2024
Service Terms and Conditions – Merchants
- Purpose
These Terms and Conditions (T&Cs) establish a general description of the rights and obligations regarding the services of Rebilling Co., Ltd. (Rebilling)*, including those that allow the Contractor to accept payments (the Services) from the buyers of their products and/or services (their “Clients”).
- General Scope of Services
The Services provided by Rebilling Co., Ltd., collection on behalf of third parties, as well as their scopes, levels (SLA), and territories involved, are established in the Commercial Proposal digitally accepted by the Contractor.
To use Rebilling’s services, the Contractor must register with Rebilling and create an account (a “Rebilling Account”) to access the Rebilling Platform.
Rebilling may provide Services to the Contractor through its affiliated companies in different territories.
Rebilling is neither an acquirer, nor a banking entity, financial institution, and/or payment remitter. Rebilling provides and markets the Services through and on behalf of payment processors and AML and CFT responsible entities such as Perdury S.A. and/or its affiliates and/or the entities that Rebilling establishes at its sole discretion and informs the Contractor through these T&Cs.
- Contractor’s Relationship with its Clients
The Contractor may use the Services to carry out legitimate payment transactions with its Clients. The Contractor knows its Clients and is solely responsible for the relationship it maintains with them. Rebilling assumes no responsibility for the products and/or services that the Contractor advertises or sells, or that its Clients purchase and/or contract through the use of the Services.
Rebilling has no way of knowing if a particular purchase, sale, order, or other operation (each, a “Transaction”) is accurate or complete, or usual for its business. The Contractor is solely responsible for knowing if a Transaction made by its Client is erroneous or suspicious (for example, unusual or large quantity purchases, or requests for delivery to a foreign country outside the norm). If the Contractor is unsure whether a particular Transaction is erroneous or suspicious, it undertakes to investigate the Transaction and, if necessary, to contact its Client before carrying out or finalizing the Transaction. The Contractor is solely responsible for any loss it may incur due to erroneous or fraudulent Transactions in connection with its use of the Services.
It is possible that the name and/or brand of the Contractor (or the name it has used to identify itself) and URL appear on the bank statements and other documents of its Clients. To minimize the possibility of confusion and avoid potential disputes, these descriptors must be recognizable to its Clients and accurately describe its business or activities.
Rebilling, through its Platform, will provide the Contractor with daily details of all relevant activity regarding its transactions, including the existence of chargebacks. Any claims or objections regarding the Services and chargebacks must be submitted to Rebilling within 15 calendar days from the chargeback report on the Rebilling Platform.
- Fees
Rebilling will provide the Services according to the fees and accreditation terms (“Fees”) described in the Commercial Proposal digitally accepted by the Client and incorporated into these Terms and Conditions.
Rebilling may revise the Fees and accreditation terms at any time. However, Rebilling will inform the Client with a minimum advance notice of 30 days of any revision that is applicable to them (or with a longer notice if required by applicable regulations).
The Contractor is obligated to pay all taxes and any charges imposed by any governmental authority (“Taxes”) for the Services provided under these Terms and Conditions (which are not included in the Fees). The Contractor authorizes Rebilling to withhold taxes from the available balance not settled by the Contractor when such withholding is mandatory under tax regulations.
The Merchant authorizes Rebilling to collect its fees directly by deductions from the available balance not settled by the Contractor.
- Scope of Services and Support for Rebilling Accounts
The Contractor is solely responsible for providing customer service to its Clients regarding transaction receipts, product and/or service delivery, technical support, returns, refunds, and any other matters related to its products and services and its business activities.
- Service Requirements, Limitations, and Restrictions
The Contractor must use the Services legitimately and comply with all applicable laws, regulations, and rules (“Laws”) regarding its use of the Services and Transactions.
The Contractor may not use the Services for any activity identified as a prohibited activity or business (“Prohibited Businesses”). The concept of Prohibited Businesses includes the use of the Services for the benefit of a country, organization, entity, or person subject to embargo or blockade by any government, including those listed in the sanction lists identified by International Organizations in anti-money laundering and counter-terrorism.
The Contractor must comply with current regulations on anti-money laundering, terrorism, and corruption (AML and CFT / Corruption). The Contractor will be responsible for the legality of the origin and destination of the funds operated through Rebilling. Rebilling will not verify any information of the Contractor’s Client other than necessary to properly charge its payment. Rebilling may reject and/or refuse to charge transactions that it reasonably suspects are associated with prohibited activities and/or in breach of the OECD – FATF international standard on AML and CFT.